Doctor Taking Notes

PATIENT INFORMATION

SCHEDULING INFORMATION:

When you call our office, please have your insurance information available. We cannot schedule you without it. We will ask you several questions about your current pain, prior treatment and if you have had imaging done. It is your responsibility to call your insurance to verify that our provider is in- network with your specific plan.


If you had an auto accident or work injury, you need to go to the Forms Page and complete the Auto/Work Comp form and submit it to us. Our providers schedule Auto/Work Comp on a case-by-case basis, and they need to review your information prior to scheduling a consultation. Your adjuster must provide written authorization for you to be scheduled with one of our providers. We do not take any out of state Auto or Work Comp cases. Our doctors do not take lien cases.

IMAGING/MRI/CT/X-RAY

If there is imaging you wish our providers to review, please make sure that you send a CD via mail (in a padded envelope) or drop it off to our office. Our address is: 5770 S. 250 E., Suite 135, Murray, UT 84107. Your imaging is an especially important part of your office visit. It is required to diagnose your spine condition correctly. (We have access to Intermountain Healthcare facilities imaging)

 

 

TELEMEDICINE/VIRTUAL VISITS

We can schedule telemedicine visits, which may be an option for our patients who live a long distance from our clinic. A laptop or desktop is the most optimal for the best audio/visual quality. Our providers would still need to have access to your recent imaging studies and therefore, you will need to make sure we have those prior to your appointment. Please call and ask the receptionist if telemedicine would be a viable option for you. (Dr. Sawchuk does not offer telemedicine appointments currently)

PRESCRIPTION REFILLS

Please plan ahead and allow 24-48 hours for your prescription refill request to be completed. When calling, choose the “Prescription Line” option and leave your name, date of birth, phone number and the name, strength, and quantity of your medication along with the name and phone number of your pharmacy. Call only one time as repeated messages will delay your refill. All requests received after 12 noon on Friday, will not be addressed until the following Monday or Tuesday.

RECORDS REQUEST

You may request your medical records from our clinic by completing the “Authorization to Use and Disclose Protected Health Information” form and returning it to our office. You may fax it to 801-314-2345 or email the completed form to frontdesk@thespine-institute.com . Once we receive the completed form, please allow 1-2 weeks for your records to be ready for pick up. You may request that we mail or email them to you. Always keep the original copies for your records and make additional copies to take with you to appointments with other providers. If you request additional copies, there will be a charge. Copies of an x-ray taken in our x-ray department cannot be sent electronically. We will burn a disc for you.